Refund Policy

Last updated: August 28, 2026

This policy explains the standards we use for orders placed through our store. We want returns, exchanges, cancellations, and refunds to be clear and workable.

30-day returns and exchanges

You may request a return or exchange for any reason within 30 days after the order is delivered. Contact us within that window and identify the order and the item involved. We will provide return instructions and a free return shipping label. We pay return shipping for an eligible no-reason return or exchange, and we do not charge a restocking fee.

Please send the item back with its included components and use reasonable care when packing it. A return does not have to be caused by a defect to qualify during the 30-day window. Once the return arrives, we inspect it only to confirm its identity and that any applicable exception below is handled correctly. An approved exchange is shipped without an additional return-shipping charge. If an exchange item is unavailable, we will offer a refund instead.

Damaged, defective, incorrect, or incomplete orders

If an order arrives damaged, defective, incorrect, or incomplete, contact us promptly with the order number and a description of the issue. Photos may help us resolve the matter faster, but they do not replace rights available under applicable law. We pay the return shipping and provide a free return shipping label when a return is needed. Depending on the circumstances, we will offer a replacement, exchange, missing-item shipment, repair where appropriate, or refund.

Exceptions to no-reason returns

Custom or personalized goods, clearance items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods may be excluded from a no-reason return. These exceptions do not limit remedies for an item that is damaged, defective, incorrect, incomplete, unsafe, or otherwise covered by mandatory consumer rights. We will explain any applicable exception before asking you to send an item back.

Cancellations

You may ask to cancel an order before it ships. We will make a good-faith effort to stop fulfillment and reverse the payment. After an order ships, cancellation is no longer possible and the request is handled under this return and exchange policy.

Refund timing and method

Approved refunds are sent to the original payment method. We process the refund within 10 business days after approval. A bank or card issuer may require additional time to post the credit. Original shipping was free for United States orders, so there is no outbound shipping charge to deduct. If a refund appears delayed after the processing period, contact us so we can confirm the transaction details.

Contact information

Questions, requests, and notices may be sent to memmedovcamal802@gmail.com or (971) 679-4938. Our physical contact address is 164 W Church St, Frederick, Maryland 21701, United States. Customer support hours are Monday to Friday, 9:00 AM–5:00 PM. Messages received outside those hours are reviewed on the next business day.